Prepare Your Repair Workload By Understanding The Seasons
- While appliance repairs can occur at any time, high-traffic seasons exist.
- Understanding your high-traffic seasons keeps your service nimble.
- Knowing the parts you will require for the most predictable repairs assists excellent customer service.
Everyone has experienced it. When you can least afford a piece of equipment going down, a vehicle issue popping up, or any number of repairs needing immediate attention, that's when they seem to happen. This kind of presumed random bad luck can make anyone frustrated, but are they really random events? As a repair professional, your best friend is the understanding that there are plenty of opportunities to harness predictability and drive your business toward success.
A lot of this involves understanding your repair seasons.
Repair Seasons
For the appliance repair-person, there are times in every year that drive your business. For example, the window between November and February can be your busiest. This time period encompasses multiple dates where groups will gather together and food will be prepared and served.
- Halloween
- Thanksgiving
- Hanukkah
- Christmas
- New Year's Eve and Day
- The Super Bowl
These tend to also be indoor-oriented seasons where many will be in and out of refrigerators, which will tend to be more filled than usual. Ovens and other cooking devices will be used more often. If your customers' appliances aren't breaking down, they certainly are being tested.
Likewise, your customers might be inclined to seek preemptive repair, looking to maintenance to avoid issues when family is in town or big meals are being prepared.
Not Just Wintertime
For 2024, several spring-adjacent holidays occur, including Easter which takes place at the end of March. Again, this is a time period where large family meals can be found, but not with the same demand concentration as that 4th Quarter/1st Quarter season.
After this, things will spark up again around Memorial Day into 4th of July when outdoor grills and appliances will get their specific workout. Depending on your customer's level of hospitality, they might play host to weekend get-togethers through the summer, right into Labor Day.
Why Is It Important?
Knowing where your repair concentrations will occur gives you incentive to prepare for them. You know that your Halloween-Super Bowl window will be your most in-demand period. You will want to be well-prepared where standard parts are concerned, which is where Real American Appliance Parts comes in.
But you'll also want your service techs to be mindful of the probable issues they will see and have them equipped with the supplies to solve the issues quickly and appropriately. Knowing that Eater Sunday dinners, Passover gatherings, and the end of Ramadan - Eid al-Fitr - fall during the end of March into April incentivizes you to get ready today. Being on top of these will take a lot of stress off of your technicians when the calls start coming in.
Your Specific Seasons
Who knows your clientele better than you? While these are examples of well-known time periods that see high-traffic needs, your town, city, and/or state will have unique events and holidays that might increase the wear and tear on appliances.
Likewise, your region might see climatological variations that can affect appliance performance. Refrigerators in the northern U.S. may see less of a problem than those in the deep south, for example.
You know that better than anyone, so instead of viewing this as a variable for one's personal comfort or discomfort, anticipate what those changes may do to equipment out in your community.
Might We Suggest...
For starters, Real American Appliance Parts encourages you to consider some of our most popular items that can provide your technicians a jump-start with repairs. We have igniters at the lowest price you'll find from an Internet-based parts supplier.
We also have an inclusive Baking Repair Kit that combines the most likely parts required for oven repairs. Having a few of these on-hand in each of your repair technicians' service vehicles increases the potential for quick repairs and happy, loyal customers...the kind that are glad to tell their neighbors to come to you first.