Staff Tips

Handling Customer-Caused Appliance Damage with ...

Handling Customer-Caused Appliance Damage with Diplomacy and Professionalism When servicing appliances, repair technicians often encounter situations where the damage is due to user error. Common examples include overloading washers and...

You Made a Mistake at the Office—Now What? A Gu...

You Made a Mistake at the Office—Now What? A Guide for Appliance Repair Employees Mistakes happen. Whether you scheduled a technician incorrectly, misquoted a repair, or forgot to follow up...

You’re a Service Technician and You Messed Up—W...

You’re a Service Technician and You Messed Up—What Now? No one is perfect. Even the most experienced appliance repair technicians make mistakes from time to time. Whether it’s a misdiagnosis,...

Preparing for and Implementing the Spring Time-...

Preparing for and Implementing the Spring Time Change Forward For appliance repair companies, the springtime change can impact scheduling, customer engagement, and operational efficiency. Proper preparation ensures a seamless transition...

Maximizing Productivity During Slow Repair Seas...

Maximizing Productivity During Slow Repair Seasons and Downtime For appliance repair companies, slow seasons and unexpected downtime can pose significant challenges. However, these periods also present opportunities to strengthen operations,...

Effective Change Management for Appliance Repai...

Change is inevitable in the appliance repair industry, whether it's adopting new technologies, refining business processes, or expanding service offerings. However, managing change effectively is crucial to ensure growth without...