Acquiring the necessary parts for any repair in a timely manner keeps customers happy, and keeps them as customers in general.
Getting the parts at the most competitive prices means affordability for your customers, and ensures loyalty.
Having a reliable source for these parts takes a lot of strain off the shoulders of business owners.
You know it well. You have a fixed budget for a project - any project, be it professional or personal - and a limited amount of time in which to get the job done. You think you have everything you need from the supply shop, you've carved out the time to do it, and as it turns out, neither is actually true! The parts are wrong, you have to go back and change up the supplies. And it seems you are spending far more time at the vendor than on the job. What a time-killer!
It's tough when you are doing this for yourself. It's worse when it is your job, and you are not only implicating the time and patience of customers, but of your work staff who need to get in, get out, and ideally get it right the first time. Many longer-than-expected hours have occurred because of backtracking, exchanging, repurchasing, and so on.
It's why having a dedicated and reliable source for parts is crucial to keeping your business growing and thriving. It keeps repair times down and gets more production from your staff. It reduces visits to customers, which keeps them happy. And of course, there's the bottom line. More production, fewer costs, fewer time overruns, all add up to a better, more-functional organization with a high-value quotient for everyone involved.
In the end, time and costs are always important factors, but the most important factor is customer satisfaction. We at Real American Appliance Parts believe parts acquisition is the key to great customer retention. Contact us today to discuss how we can help you, too!